Marketers Strive for More

Those working in marketing are quite familiar with the relentless pursuit of market share, brand awareness, conversion rates, and the list of metrics goes on… Yet, amidst all of these metrics, there are some that are particularly interesting such as the race for claiming association with specific occasions, shapes or even colors.

Let me refer to some familiar examples: Consider the clash of brands competing for association with particular occasions. Kit-Kat claims the “break occasion,” while Coca-Cola stakes its claim on the “meals together occasion.” Then there’s the struggle for dominance in the realm of colors. Mondelez, with its iconic Milka brand, champions the color purple, while Reckitt Benckiser endeavors to be synonymous with pink with their Vanish brand. Lastly there is also the battle for recognition based on shapes. When one thinks of the egg shape, Kinder reigns supreme as the most closely associated brand.

So if you consider the Easter occasion, the imagery of eggs is top of mind… and the egg-shape is traditionally owned by Kinder. What would you do if you were Mondelez, and color purple is your strong asset?

This pursuit of association gave rise to a stroke of genius in packaging.

I noticed this ingenious packaging of Mondelez’s chocolate eggs breaking the clutter in shelves, simply by nesting their chocolate eggs in an iconic purple carton (yes the one that real chicken eggs are sold in). In one shot Mondelez asserted ownership over not just the color purple, but also the iconic egg shape and hence the Easter occasion itself. Great move!

Happy Easter to all the witty people out there!

Marketers Strive for More

On Successful brand extensions

-Are all cookies yummy?

-Hell yeah!!!

-…and who thinks cookies are healthy?

-…(hesitation)

Well I guess very few can answer positively to the last one. One of the most difficult challenges for the food industry is to change unhealthy product category perceptions. Most companies subtract the “guilty” ingredients from products and offer a “light” version of them. In this manner, no sugar / low fat / no palm oil / … products emerge. Thus, products are healthier… but they are also perceived as far less indulgent (since you take something out of them)! Companies face a difficult trade off, as fixing one problem creates another one.

Violanta Cereals as brand extension

Cookie manufacturer Violanta, took another direction and instead of subtracting ingredients, they added healthy ones (like oats for example), thus solving the riddle of manufacturing cookies that are perceived both tasty and healthy.

I believe the practice of adding wellness ingredients in order not to compromise taste, has been the spearhead for the success of Violanta cookies during the last few years. Their practices also included clear packaging, the right amount of emphasis on “Greekness”, serious sales development efforts and distinctive merchandising material… but this is another topic.

Concisely, Violanta nailed it with their product development…

When a success with a product comes, management thinks on the next steps… and when it comes to next steps, going after a brand extension is a reasonable option.

Companies often try to “milk” their hero brands creating other product categories that fall under the hero brand umbrella. All of us have personal experiences with brand extensions that are very often unsuccessful. The reason for this is that companies fail in creating new consumer benefits. In such cases, where the new products do not bring enough meaningful value to the consumer, brand extensions feel more like brand stretches.

-How do breakfast cereals taste?

-Usually not great… but if my cereals taste like yummy healthy cookies then they must be tasting great too.

Violanta recently launched a line of breakfast series taking advantage of the strong equity built in their healthy and great tasting cookies. Their breakfast cereals brand extension, does bring a significant value (that of indulgence) in a category which is already established as “good for you” in the consumers’ minds. All cereals are healthy, but not all taste great. Violanta borrow one category’s values to the other, reap the benefits of the halo effect between the two categories, and are ready to cash out while competing in the tough breakfast cereals category.

On Successful brand extensions

Product Experience in a NON Digital World

Much ink has been spilled over the term product experience when it comes to apps, high tech gadgets, mobile phones or automobiles. Marketers and product managers try to create this extra value of a product or service in order to shift positively customer perceptions as they use the products in order to get ahead of the competition. Customization, personalization, intuitive user interface, human centric design, usability etc. are coming first in mind to the makers of services and high-end products. But what does it take to create a unique product experience when it comes to a relatively simple category like ice-cream?

Nestle Pirulo Jungly – engaging product experience

Well Nestle with Pirulo Jungly had a blast on me, when I watched my son literally peeling a banana shaped ice-cream in the same way he would have done with an actual banana. An amazing sensory design hack, which made the product experience unique for a young kid. It’s easy to debate for hours on worth mentioning examples of successful product experiences in complicated products or services, but having such unique product experiences in the ice-cream product category is pure genius.

Any other example of a unique product experience when you least expect it?

Product Experience in a NON Digital World

On Naming Your (Soap) Product

Nowadays, following the outbreak of the Covid-19 virus, we wash our hands several times a day. Since I was looking for a milder alternative for washing my hands, I drew some Marseilles soap bars from the cupboard, which I had purchased from France some time ago.

Marseilles_Soap_Bars

While smelling their scent for picking one of them, I noticed that the names were not descriptive but rather conceptual: Je t’aime, Masculine, Nuit d’Orient.

Amidst negative news on the virus, even while just reading the soap names, I experienced for an instance a warm feeling. I believe it is a great idea, to tie your product name with the feeling you want people to have when using it. Product names should indeed create positive associations and evoke an emotion. Naming your product in the right way, can build a story that affects how customers perceive the value of it.

Stay home, stay safe, stay calm and wash your hands.

On Naming Your (Soap) Product

Succeeding a 5-Senses Product Experience

Summer is already here and I literally don’t know anyone who doesn’t enjoy ice cream. Thinking about ice cream category communication you can argue that most of the time it is all about indulgence. You usually see ads with melting caramel close ups, mouthwatering slow motion pack shots and cracking chocolate sound effects to generate the impulse and the crave for ice cream.

As all of this takes place in the wonderful world of advertising, what happens in real life? Ice cream surely looks great, smells great and tastes great in real life, but is this what the whole product experience should be about? Could we involve all 5 senses in the tasting of a product? Continue reading “Succeeding a 5-Senses Product Experience”

Succeeding a 5-Senses Product Experience

Empathy in marketing

It’s only few weeks after the terrible terrorist strike in Paris on the 13/11/2015. This has been an attack that shocked the entire western world as we know it and spread sadness to everyone. Paris, similarly to New York have been terrorist targets not only because they belonged to France and the USA, but mainly because they are iconic cities with landmarks widely known to the world and synonymous to the western way of living. This is exactly the same reason these two cities have been vastly used in marketing campaigns of several products.

Few days after the attack, I visited my neighborhood’s supermarket for the weekly grocery shopping when I  saw a perfume product display with the promo message #myriseparisi (translate from Greeklish: #smellslikeParis).

myriseparisi

Continue reading “Empathy in marketing”

Empathy in marketing

Designing for impact and differentiation

I recently observed the new design for DUO condoms series while waiting in line at a kiosk. I was impressed that the design was so powerful that stood out even in the very cluttered environment of a Greek kiosk.

DUO series

The design appealed to me and I believe it broke the clutter and differentiated from the competition for three bold reasons: Continue reading “Designing for impact and differentiation”

Designing for impact and differentiation

How do effective win-to-win partnerships look like

I keep a close eye in the breakfast cereals market since the early 2000s, when breakfast cereals were relatively underdeveloped as a category in Greece. Together with the growth of pasteurized / “fresh” milk, breakfast cereals grew vastly during the last decade riding on the global health & wellness trend in the food industry.

The category itself has a lot of great characteristics on shelf. The 3 things I particularly like in this category is that there is a pretty clear segmentation (kids / teens / family / muesli / adult / functional), there is room for innovation and experimentation (possibly the only way to differentiate in a category that would otherwise have been a commodity) and lastly there is plenty of available facing space to communicate on pack.

Frozen Cereals Final

Continue reading “How do effective win-to-win partnerships look like”

How do effective win-to-win partnerships look like

Every street has a story – every wall has a tale

Lately there have been many discussions on graffiti, on who defines public space, on whether the people performing graffiti are artists or vandals.

I’m not the person to judge this, however I would like to share with you on this occasion a practice that Elais-Unilever has adopted on the empty walls of their own premises in Pireaus. The company had asked some years ago from an artist named Stelios Faitakis  to turn the blank walls outside their offices into an art statement.ElaisGraffiti

Now this is an excellent practice! Beside the stunning visual/artistic result which you don’t have to be an art expert to perceive its quality, I like it also for several other business reasons: Continue reading “Every street has a story – every wall has a tale”

Every street has a story – every wall has a tale