Breaking the clutter – the two angel debate

Have you noticed to how many ads you are exposed everyday? From TV spots in lengthy commercial breaks, to skippable ads and pop up banners, advertisers go fiercely after our valuable attention. They aim for message reach, they want to maximize click through rates and conquer top of mind awareness for their brands. In this struggle, marketers set KPIs, follow metrics and peruse market research studies in an endless (and probably vain) race.

But wait a minute… Let me slightly rephrase the sentence above: “Advertisers go after our valuable attention, mainly while we are in front of a screen.” What happens when we are off-screen?

 – “You can’t measure that!” says the online communications angel sitting on the right shoulder.

– “It is when you are off-screen where amazing happens!” says the offline communications angel sitting on the left shoulder.

I guess professional photographer Joanna Skiftou, listened to the last angel and decided to snail mail me (yes you heard that right!) two printouts with a small sample of her portfolio to my office address. Since we haven’t physically met before, but we were only connected on LinkedIn, I quickly figured out that she preferred to quickly google search my office address and post me a small but distinctive sample of her work instead of sending me a digital message with her full online portfolio. She decided to proceed with a traditional mail so that the prospect pauses and considers her extraordinary sample of work. Why did I like it? Because the communication was super targeted (to a marketing professional, during working hours time slot) and because she used an alternative uncluttered channel. In this way, she achieved literally to come in touch with her work, breaking the overwhelming digital clutter.

Going offline when everyone else is online can work truly well.

What are you planning to do differently, in the environment we operate today?

Breaking the clutter – the two angel debate

Hitting two birds with one stone

Once Johan Cruyf had said “Soccer is simple, but it is difficult to play simple”. This can’t be more true in many aspects of life, ranging from engineering to building a relationship.

stamou

I visited a couple of days ago a Stamou dairy shop in my neighborhood. Stamou is a dairy company established in 1964 and growing ever since. They are mostly known for their milk based desserts and sweets and since they are integrated producers, their products are considered to be very qualitative.

Before checking out in the cashier, a salesperson approached me and said “we would like to inform you that all custard filled pastry (in Greek: γαλακτομπούρεκο) are made today and the ones made yesterday are always in half price discount”. That simple… In a single sentence the salesperson tackled two important issues: freshness of end product and stock management.

Selling is simple, but it is difficult to sell simply.

Hitting two birds with one stone

Empathy in marketing

It’s only few weeks after the terrible terrorist strike in Paris on the 13/11/2015. This has been an attack that shocked the entire western world as we know it and spread sadness to everyone. Paris, similarly to New York have been terrorist targets not only because they belonged to France and the USA, but mainly because they are iconic cities with landmarks widely known to the world and synonymous to the western way of living. This is exactly the same reason these two cities have been vastly used in marketing campaigns of several products.

Few days after the attack, I visited my neighborhood’s supermarket for the weekly grocery shopping when I  saw a perfume product display with the promo message #myriseparisi (translate from Greeklish: #smellslikeParis).

myriseparisi

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Empathy in marketing