Most of us have experienced arrogant behaviors from brands or hilarious mistakes in email campaigns. Incidents like these happen quite often and they shock, to a small or larger extent, consumers’ trust to the brands as they evoke a spectrum of negative thoughts and feelings.

I had a positive experience with the www.doctoranytime.gr in two cases where they followed a very professional and efficient approach (both offline and online) to serving my needs as a customer and patient.

One day some weeks ago I received an email from them with regards to my appointment with my gynecologist. Nothing wrong with that really, besides the fact that I am a man…

I didn’t stay to this incident much to judge negatively the company, however I felt a little concerned about how this company uses my address to distribute emails and it crossed my mind to unsubscribe from the mailing list. For some reason I didn’t and to my surprise I received some minutes after the first “gynecologist appointment” email a second one from them… Continue reading “The power of sorry for a quick turnaround” →